Burst pipes and active leaks
The caller is first given the steps you approve, usually turning off the main water valve. Then your on-call plumber is paged with the address and any photos the customer sends.
Zynvox for Plumbing companies
Never lose another call to your plumbing company.
Burst pipes and blocked drains captured the minute they call — even when every plumber is on a job.
In short
Missed-call automation for plumbing companies.
Zynvox answers every missed call to your plumbing company within seconds — by text or AI voice — qualifies the caller, books the appointment, updates your CRM and sends reminders, 24 hours a day. Water damage gets worse by the minute, so an unanswered call almost always becomes a call to a competitor.
For Plumbing companies
Built for plumbing calls, where minutes matter.
A burst pipe, an overflowing toilet or a sewer backup can’t wait for a callback. Many plumbing calls are emergencies, and the rest — water heaters, slow drains, fixture installs — are booked work you don’t want to lose to the next number on Google.
Water heaters
No hot water is urgent but rarely an emergency. Zynvox asks the type and age of the unit and whether it is leaking, then books the visit or escalates if water is escaping.
Drains and sewer lines
Slow drains are booked as routine work. Sewage backing up into the home is treated as urgent under your rules and sent to the on-call plumber.
Emergency rules you can set
Emergencies are escalated to a person straight away, never booked into a later slot.
- Water actively leaking or flooding
- No water to the property
- Sewage backing up indoors
- Water heater leaking
- Gas water heater with a gas smell: leave the house and call 911 first
How it works
From missed call to booked appointment.
A homeowner or property manager with a leak, a blocked drain or no hot water.
- Missed call detectedA call to your plumbing company goes unanswered — or the AI Receptionist picks it up live.
- Instant replyA text-back goes out within seconds, while the caller still has the phone in their hand.
- AI qualificationA real conversation, not a form:
- The problem (leak, burst pipe, blockage, water heater)
- Whether water is actively escaping and the shut-off is closed
- Address, property type and access details
- BookingAn emergency or scheduled visit, with the job details sent to the right plumber.
- CRM updatedContact, address, problem type, urgency and photos if the customer sends them, logged to your CRM.
- Team and owner notifiedThe right person gets the details immediately; the owner sees it in the dashboard.
- Reminders and follow-upWater-heater and drain maintenance reminders, plus a review request after the job.
Example
What the caller sees.
Text message from your business · seconds after the missed call
There’s water coming through my kitchen ceiling.
Please turn off the main water valve if you can, and keep away from any wet light fittings. What’s your address? I’m alerting our on-call plumber now.
Questions
Plumbing companies: FAQ.
What does Zynvox do for plumbing companies?
When a call to your plumbing company is missed, Zynvox replies in seconds by text (or answers by AI voice), qualifies the caller, books the appointment, logs everything to your CRM and sends reminders — 24/7.
Can the AI tell an emergency from a routine job?
Yes. Your urgency rules — active leak, no water, sewage backup — decide what counts as an emergency. Those are never put into a later slot: your on-call plumber is paged immediately, with backup and owner escalation if nobody accepts.
What if all our plumbers are busy?
Zynvox books the next available slot, tells the customer when to expect you, and can alert the owner for high-value jobs.
What does Zynvox tell a caller with a burst pipe?
The basic steps you approve — usually to turn off the main water valve and keep away from wet electrics. It then pages your on-call plumber and tells the customer someone is coming only after a plumber accepts.
Can customers send photos of the problem?
Yes. Customers can text photos of the leak or fixture during the conversation, and they are attached to the job for your plumber.
Does it handle routine plumbing work as well as emergencies?
Yes. Slow drains, fixture installs and water heater replacements are qualified and booked into open slots on your calendar.
How quickly can we go live?
It starts with a 20-minute analysis call, where we map your call flow and calculate your missed-call revenue leakage. We then configure Zynvox on your existing business number.
Get started
Find out what missed calls cost you.
In 20 minutes we calculate your plumbing company’s missed-call revenue leakage from your own numbers — and show you the workflow running on your business line.